Below are troubleshooting methods you can try if your receipt printer is not printing.
Note; Between each step please try printing a receipt to see if the issue has been resolved.
- Check there is sufficient receipt paper.
- Check that you are using the correct thermal paper and the paper is turned in the correct position. Note; If the receipt paper is the wrong way up, the receipt will print out blank.
- Check that all cables to the receipt printer are plugged in securely (Power, USB and Cash Drawer Cable)
- Power off and on the receipt printer. Note; see the section below if this is a common issue
- Try connecting the printer to another USB port on the PC.
- Run Windows update. Download & install any qued updates.
- If using a Dell PC, Run Dell Support Assist.
- Restart the PC.
- Connect the printer using a different USB cable
If you find that none of the above methods has resolved your issue you can try the following;
- Check if Hardware Connect is installed and the receipt printer has been added, see the help guide on How to Set Up Hardware Connect.
- Check to see if you have duplicate receipt printers installed via Control Panel>View devices and printers. If you find duplicates, you may need to delete them.
Constantly Having to Power Cycle (turn on and off)
If you find that you constantly have to power the printer on and off to get it working, it could be that you have power saving options enabled. To disable these, try the method below;
- Disable power saving for all USB connections
- Click on the windows icon
- Type Device Manager and click open
- Select the dropdown on Universal Serial Bus controllers
- Right-click on each USB and select properties
- Click on Power Management tab. Uncheck the following;
Do this for all USB connections.
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