There could be a number of reasons for the cash drawer (or till) not opening, we've provided the most common few below.

Receipt Printer Error

If your cash drawer has a cable that plugs into the receipt printer, you will need to ensure that you are able to successfully print to your receipt printer, to check this, print a test invoice to the receipt printer, if the print out fails, you will need to troubleshoot the printer in order for the cash drawer to open.

Things to check if the receipt printer has an error:

• Check there is sufficient receipt paper
• Check that the paper is turned in the correct position
• Check that all cables to the receipt printer are plugged in securely (Power, USB and Cash Drawer Cable)
• Power off and on the receipt printer
• Restart the PC

Cash Drawer Locked

To check whether your cash drawer has been locked, listen for a clicking sound when the cash drawer is triggered, if a clicking sound is heard from the cash drawer, you may need to unlock the drawer with the key. 

Printer not Selected in Shopfront Hardware Connect Settings

To check if Hardware Connect is installed and the receipt printer has been added, see the help guide on How to Set Up Hardware Connect.

Note: To manually open your cash drawer in Shopfront refer to the help guide on Opening the Cash Drawer from the Register Sales Keys.