Third Party Software

How to Fix Design Pro when a Ticket Template Fails to Load

Liam Pendergrast
Updated

If you are experiencing issues with the Design Pro application not launching when opening a ticket template, the following batch file may solve your issue.

Follow the steps below to download and run the FixDesignPro batch file.

  1. Download the batch file from here
  2. Unzip the FixDesignPro.zip - to unzip right click and select extract all. 
    mceclip0.png
  3. Execute the FixDesignPro.bat - You can find this in the extracted location 
    mceclip1.png

After you have executed the batch file, try opening your Design Pro ticket template again. If you are still experiencing issues then please contact the Shopfront Support Team.