If you are experiencing issues with the Design Pro application not launching when opening a ticket template, the following batch file may solve your issue.

Follow the steps below to download and run the FixDesignPro batch file.

Download the batch file from here
Unzip the FixDesignPro.zip - to unzip right click and select extract all.
Execute the FixDesignPro.bat - You can find this in the extracted location

After you have executed the batch file, try opening your Design Pro ticket template again. If you are still experiencing issues then please contact the Shopfront Support Team.

Commonly Asked Questions

What causes Design Pro to stop working?

The steps outlined below detail the exact process that results in the Design Pro program becoming corrupted.

Select a product for Everyday Tickets and select Export
Open a ticket template
Preview the ticket template
Try opening another ticket template (You should see "The database linked with the document no longer exists." message)
Select OK
You should see a second window appear now.
Select the x (close twice). It should now look like the below.
Right-click on the Design Pro app in the taskbar and select Close Window
Now try to open a template. It should fail and require the Design Pro fix