EFTPOS settlements are typically performed at the end of the day after the store has processed its last transaction.
We highly recommend performing a settlement on a daily basis to ensure that the transactions recorded in Shopfront align with the settlement amount reflected by the bank.
It is advisable to set up an automatic settlement on your terminal. This ensures that even if someone forgets to manually initiate the settlement, the EFTPOS transactions will not be carried over to the next day's settlement. If you require assistance in setting up automatic settlements, please contact your bank or terminal provider.
Troubleshooting Settlements not Matching Shopfront
In the event that the EFTPOS amount received in Shopfront doesn't match the settlement provided by the bank, please refer to the relevant article below:
Linkly Integrated terminals: Linkly Integrated EFTPOS Terminals - What to Check for When EFTPOS Settlement Doesn't Match Shopfront Received
Tyro integrated terminals: My POS and Tyro totals do not match up (Settlement discrepancy and confirming transactions)
Settlement Not Printing
If a settlement fails to print and the printer is working for other printing purposes, you will need to contact your bank or terminal provider for assistance. Otherwise, to troubleshoot a receipt printer that isn't working, see Receipt Printer Troubleshooting.