During a Sale

Emailing Receipts to Customers

Shopfront supports sending emails directly to customers straight from the sell screen, it can also be setup to automatically email to certain customers and templates can be completely customised.

Setting up Your Templates

Email receipts are a specific type of receipt template designed to be viewed on modern email clients. Shopfront has a default email template that you'll likely want to customise to your needs or you might want to create a new one.

Receipt templates can be found by performing the following:

  1. Select the Menu icon
  2. Select Setup
  3. Select Receipts

An unlimited number of receipt templates can be created, but there can only be one default email template per store (however these can be overridden by customer group settings).

If you're creating a new template, make sure you select Email Receipt as the type.

For more information on receipt templates and the available functionality (such as adding a PDF attachment of an A4 invoice to the email), check out our dedicated help article.

Changing the Default Template

If you've created a new template, you may need to modify the email template to use, this can be done by performing the following:

  1. Select the Menu icon
  2. Select Setup
  3. Select General
  4. Change to the Outlet tab
  5. Select the Outlet you wish to customise
  6. Find the Email Receipt Template option under General
  7. Select the template you wish to use
  8. Select Save

Modifying Shopfront's Email Address

By default, Shopfront will use a generic "no reply" email address however you might want to customise this to use your email address instead, email addresses are set on an Outlet level so each store can have a unique address.

  1. Open the Menu
  2. Select Setup
  3. Select General
  4. Switch the tab to Outlets
  5. Select the Outlet you wish to modify
  6. Enter the email address to use in the Outlet Email field under General
  7. Select Save

Note: Emails are still sent using our generic "no reply" email, however it'll set the industry standard Reply-To field as the email you specify, causing all emails to be returned to your email address.

Customising Email Settings for Customer Groups

Receipt templates and a number of other functions relating to emails can be overridden for certain customers by modifying their customer group.

Each customer group can be edited by performing the following:

  1. Select the Menu icon
  2. Expand Customer Management
  3. Select Customer Groups
  4. Find the group you wish to modify
  5. Press the Edit button next to the group

On this screen you can modify the Email Template (leaving it blank will use the Outlet's default template) and whether or not to automatically email receipts to customers within the group.

For in-depth information about customer groups, have a look at our help article.

Emailing From the Sell Screen

After a sale is completed, the receipt will be displayed on the screen, allowing you to Print and Email receipts.


Note: If you've setup a customer group to automatically email receipts, you don't need to do anything.

You can email receipts to any customer, regardless of whether they are already in your system. To send an email after a sale, simply follow these steps:

  1. Select Email
  2. Enter the recipient's email address
  3. Select Send


Note: Emails out of Shopfront are queued so they may take several minutes to arrive depending on the customer's email host.