Returning / Refunding a Sale
Shopfront provides several ways to return or refund a sale to a customer.
Using the Barcode on the Receipt
If you print barcodes on your receipts, you can simply scan the barcode in the register and the sale will be reloaded.
Note: If you're in Offline Mode only recently completed sales on the current register are available for returning.
From Reload Invoice Sales Key
If you've setup a Reload Invoice Sales Key and have the sale's invoice number available, you can simply select the key and type in the Invoice Number. Once you press Reload the sale will be reloaded and ready to return.
Note: If you're in Offline Mode only recently completed sales on the current register are available for returning.
From Sales History
If you're unsure of the invoice number or are unable to use the Reload Invoice sales key you can find the sale using the Sales History.
- Open the Menu
- Select Register
- Select Sales History
- Search for the invoice using the filters
- To apply the filters entered and seeing search results please click the Filter key
Once the sale is located open further options by clicking on the sale. From the buttons on the right to the sale's details choose Return Items.
This will take you back to the sales screen. You can remove products and modify quantities as with a normal sale, just note the quantities are in negative. Finalise the return like a normal sale using either the payment method sales keys or by selecting the Finalise Sale button.
Returning a Product Without an Invoice
Note: We highly recommend using one of the other options as they link returns with the original sale. The below method does not apply any promotion calculations or other discounts. It returns at today's everyday price based on its quantity.
If you're unable to use one of the above methods, you can return products directly from the sell screen.
- Scan or select the product you wish to return
- Select the Return Product Sales Key
This will flip the quantity to be returned. If you've selected the wrong product to return simple select the Return Product button again.