Shopfront is a subscription service that requires a debit or credit card for monthly or annual payments.
To access your Account & Billing page follow the steps below:
- Select Menu
- Select Setup
- Select Account & Billing
Updating Your Contact Details
The contact details you provide will be displayed on your Shopfront subscription invoice, while your email address will be used for all automated emails related to your Account & Billing. You have the flexibility to modify these details at any time, with the mandatory fields being Name and Email. To ensure that your details are updated successfully, remember to select Update once you have finished making any necessary changes.
Receiving Subscription Invoices
You will receive an invoice by email to your designated email address after each payment has been processed successfully.
How to Download Previous Subscription Invoices
To access any previously paid subscription invoices, you can download them from the Account & Billing page. Simply select the Invoices icon, where you will be presented with a list of all your previous subscription invoices. From there, you can download a PDF copy of any desired invoice by selecting the Download option located next to it.
If you decide to modify your plan, please note that downgrading may not always be an available option. This typically occurs when your current plan includes a feature that is not offered on a lower-tiered plan. If this is the case, you will notice an Unavailable label listed at the bottom of the plan, along with the feature(s) that cannot be accessed on the lower plan. To proceed with the downgrade, you will simply need to deactivate the feature in question.
For instance, let's consider the example below where I am currently utilising a premium feature called Vendor Connections. To switch to a lower plan, I would need to first disable the active Vendor Connections.
Payment Failed
Unable to Access Shopfront Vendor Due to Vendor Expired Message
If you see a message on your screen indicating Vendor Expired, this typically means that there is an outstanding payment for your Shopfront subscription. Possible reasons for this may include incomplete payment information, insufficient funds, or an expired/cancelled credit card. To update your payment details refer to the steps provided in Adding or Updating Payment Details.
If you are confident that your payment information is accurate, and you believe that the Vendor Expired message is being displayed in error, please contact Shopfront Support.
Maximum Amount of Plan Details Changes
Please note that modifications to your plan details can only be made once per month. If you have already reached the maximum number of subscription changes for the current billing cycle, an error will be displayed showing that You've exceeded our maximum subscription changes this billing period. If you need to make further adjustments, we encourage you to contact Shopfront Support for further assistance in updating your subscription.
Additional Billing Options
We understand that circumstances may arise that require temporary modifications to your Shopfront subscription, such as suspending access or removing your payment method, and we offer a range of additional billing options to assist you. In addition, if you need to cancel your Shopfront subscription, this can also be done through our Additional billing options. To explore these choices, simply navigate to the Account & Billing page and select Additional Options, where you will be presented with three different options to choose from.
| Put Plan On Ice | You will no longer have access to your data, but it will not be removed from Shopfront's servers, enabling you to resume using it whenever you choose to return.
It will use your existing billing cycle and costs $5 per month or $60 per year for as long as you want to keep the data. When restoring your account, you'll need to use our pricing structure at the time of restoration |
| Remove Payment Method | Allows you to eliminate your current default payment method without replacing it with a new one. Failure to substitute the removed payment method before your subsequent bill may result in a loss of access to Shopfront |
| Cancel Subscription | Your subscription will be terminated at the conclusion of the current billing cycle. You will continue to have access to Shopfront until that time. However, after the cancellation date, there is a possibility that your data may be permanently removed |
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